Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by Ledak188 ("Ledak188", "we", "us", or "our"), the operator of the online gaming platform accessible at ledak188.cam (the "Platform"). This Policy applies to all users who register an account, access the Platform, or interact with any of our digital services.

Ledak188 takes the privacy of its users seriously. We are committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles. This Policy explains what personal data we collect, for what purposes, on what legal basis, with whom we share it, and what rights you hold in relation to your data.

By registering an account on the Platform or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, please discontinue use of the Platform and contact our support team to arrange account closure.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.

Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

"Personal Data"

Any information that identifies or can reasonably be used to identify a living individual, whether alone or in combination with other data. This includes, but is not limited to, name, identification number, contact details, financial account information, and online identifiers such as IP addresses.

"Data Controller"

The entity that determines the purposes and means of processing personal data. Ledak188 is the Data Controller in respect of all personal data collected through the Platform.

"Data Processor"

A third party that processes personal data on behalf of Ledak188 pursuant to a data processing agreement — for example, a payment processor or identity verification provider.

"Processing"

Any operation performed on personal data, including collection, recording, storage, alteration, retrieval, use, disclosure, erasure, or destruction.

"Consent"

A freely given, specific, informed, and unambiguous indication of your wishes — whether by a written statement or a clear affirmative action — by which you signify your agreement to the processing of your personal data for a specific purpose.

"KYC" (Know Your Customer)

The identity and age verification process conducted by Ledak188 to confirm the identity, age, and source of funds of account holders, as required by applicable anti-money laundering and responsible gambling obligations.

Personal Data We Collect

Ledak188 collects the following categories of personal data:

We collect only the minimum data necessary to provide our services, comply with our legal obligations, and protect the security of the Platform and its users. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information, unless specifically required by responsible gambling monitoring procedures and only with your knowledge.

How We Collect Personal Data

We collect personal data through the following means:

• Direct provision: Information you provide when registering, updating your profile, completing KYC, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical and usage data collected automatically through cookies, log files, and analytics tools when you access or use the Platform.
• Third-party sources: Identity verification data from licensed KYC providers; payment confirmation data from payment processors (Maybank, CIMB, Public Bank, DuitNow, FPX, Touch 'n Go eWallet); fraud and risk screening data from security vendors.
• Publicly available sources: In limited circumstances, we may verify information against publicly available sources (for example, sanction screening databases) in compliance with our anti-money laundering obligations.

Data Processing & Purposes

Ledak188 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your Account, including processing login and security credentials.
• Identity & age verification (KYC): Confirming your identity and that you are at least 21 years of age, as required by our responsible gambling policy and applicable legal obligations.
• Payment processing: Facilitating deposits in MYR and processing withdrawal requests to your nominated account or e-wallet. Transaction records are maintained for regulatory compliance.
• Service delivery: Providing access to casino games, live dealer tables, and the sportsbook; recording game results and bet histories; administering bonuses and loyalty rewards.
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent transactions, bonus abuse, money laundering, and other prohibited activities.
• Responsible gambling monitoring: Analysing gameplay patterns to identify potential signs of problem gambling and applying protective measures in accordance with our Responsible Gambling Policy.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of communications.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates by email or SMS — only where you have opted in and subject to your right to withdraw consent at any time.
• Legal compliance: Meeting obligations under applicable anti-money laundering, counter-terrorism financing, and data protection regulations.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience.

Legal Basis for Processing

Ledak188 relies on the following legal bases to process your personal data:

• Contractual necessity: Processing required to perform the contract between Ledak188 and you (i.e., providing the Platform services, processing payments, managing your account).
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering legislation, tax reporting obligations, and age verification requirements.
• Legitimate interests: Processing necessary for our legitimate business interests (fraud prevention, security monitoring, platform improvement, responsible gambling monitoring) where these interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and optional analytics features, where we have obtained your explicit consent. You may withdraw consent for these purposes at any time.

Data Sharing & Disclosure

Ledak188 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances and only to the minimum extent necessary:

• Payment processors: Licensed financial institutions and e-wallet operators (including Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay) — to process your financial transactions.
• Identity verification providers: Licensed KYC and anti-money laundering screening providers — to verify your identity, age, and to screen against sanction and politically exposed person (PEP) databases.
• Game studio providers: Third-party game providers (such as Evolution, Pragmatic Play, and Playtech) — to the minimum extent required to deliver their games and record game outcomes in real time.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers — bound by data processing agreements that prohibit any use of your data beyond service delivery.
• Legal and regulatory authorities: Law enforcement agencies, regulatory bodies, and courts — where we are legally required to disclose data, or where disclosure is necessary to prevent or detect a serious crime.
• Professional advisers: Lawyers, auditors, and insurers — on a strictly confidential basis and only where necessary to obtain professional advice or manage legal proceedings.

All third parties who receive personal data from Ledak188 are contractually required to handle it in accordance with applicable data protection requirements and may not use it for any purpose beyond the specific service they provide to us.

International Data Transfers

Some of our service providers and game studios operate servers located outside Malaysia. Where personal data is transferred internationally, Ledak188 ensures that appropriate safeguards are in place, including:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to those applicable in Malaysia;
• Transfer only to jurisdictions that have been assessed as providing an adequate level of data protection; and
• Technical and organisational security measures appropriate to the sensitivity of the data being transferred.

By registering an Account and providing your personal data, you acknowledge that your data may be transferred and stored in locations outside of Malaysia, subject to the safeguards described above.

Cookies & Tracking Technologies

Ledak188 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and analyse how the Platform is used. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function (for example, session authentication, load balancing). These cannot be disabled.
• Functional cookies: Remember your preferences (for example, language settings, odds format preferences) to improve your experience.
• Analytics cookies: Collect anonymised data about how users interact with the Platform (pages visited, session duration, error events) to improve performance. Used only with your consent.
• Security cookies: Detect and prevent fraudulent logins, bot activity, and other security threats.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. Ledak188 does not use cookies to serve third-party advertising or to track your browsing activity across other websites.

Data Retention

Ledak188 retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The following general retention periods apply:

• Account and transaction data: Retained for the duration of your active Account and for a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping obligations.
• KYC documentation: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Customer support communications: Retained for 3 years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing preferences: Retained until you withdraw consent or for 2 years of inactivity, whichever occurs first.
• Technical and usage logs: Retained for 12 months for security monitoring and platform improvement purposes, then anonymised or deleted.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to a specific individual.

Your Rights

Subject to applicable law, you have the following rights in relation to the personal data that Ledak188 holds about you. To exercise any of these rights, contact our support team at the details in Section 15.

Data Security

Ledak188 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include, but are not limited to:

• TLS 1.2 or higher encryption for all data transmitted between your device and the Platform;
• AES-256 encryption for personal data stored at rest on our servers;
• Two-factor authentication (2FA) available for all user accounts;
• Role-based access controls ensuring that staff can only access personal data relevant to their specific job function;
• Regular penetration testing and vulnerability assessments conducted by independent security firms;
• Automated fraud detection and anomaly monitoring systems operating continuously;
• Staff security awareness training and mandatory data protection induction for all personnel handling personal data.

Notwithstanding these measures, no system is entirely immune to security incidents. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay in accordance with applicable data breach notification obligations.

Minors & Age Verification

The Ledak188 Platform is strictly for persons aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in the Account registration process and is enforced through our KYC procedures.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will immediately suspend the associated Account, delete the data in question (subject to any legal hold obligations), and take steps to prevent recurrence.

If you believe that a person under 21 may have registered on our Platform, please notify us immediately at [email protected] (plain text only — not a clickable link). We treat all such reports as a priority.

Policy Amendments

Ledak188 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or business operations. Where changes are material, we will provide at least 14 days' advance notice by email to your registered address and by posting a prominent notice on the Platform.

Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. The date at the top of this page indicates when the Policy was last updated.

We encourage you to review this Policy periodically to stay informed about how we protect your data.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which Ledak188 processes your personal data, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the Platform (accessible once logged in)
• Email: [email protected] — displayed as plain text only; this is not a clickable link

We aim to acknowledge all data-related queries within 24 hours and to provide a substantive response within 30 calendar days. Complex requests may require additional time; we will communicate any extension and the reason for it.

If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.